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At PETAL IN LACE, we believe a lovely shopping experience is about more than finding the perfect dress. We're here to make every step feel simple, welcoming, and stress-free. Whether you have a question about an order, need help choosing a style, or would like assistance with a product, our team is happy to help.
Have a question or need a little guidance? Send us an email, and we'll do our best to assist you.
Email: shop@petalinlace.com
Our Customer Support Team typically responds within 24–48 business hours, Monday through Friday.
Order status and tracking questions
Product details, sizing, and fit guidance
Shipping information and delivery concerns
Return and refund inquiries
Damaged, defective, or incorrect items
General questions about your shopping experience
To help us assist you faster, please include your order number and a brief description of your question. For product issues, photos are always helpful.
PETAL IN LACE
5020 Cleveland Rd, Apt 222 Jacksonville, FL 32209 United States
Please note: This address is for business correspondence only and is not a return address. Contact our Customer Support Team before sending any returns to receive the correct instructions.
Monday–Friday: 9:00 AM–6:00 PM EST Saturday–Sunday: Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Thank you for choosing PETAL IN LACE. Every question matters to us, and we're always happy to help you find the information you need. We want you to feel confident not only in the styles you choose, but in the experience you have with us.
🌷 PETAL IN LACE — Thoughtful service, beautiful moments.
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