Contact information

Thank you for shopping with PETAL IN LACE.

We’re dedicated to making your shopping experience smooth, pleasant, and stress-free. Whether you need information before placing an order or have a question about a recent purchase, our Customer Support Team is ready to assist you.


Get In Touch

Customer Support Email

📧 shop@petalinlace.com

We welcome your questions and feedback. Simply send us an email, and our team will do its best to provide the assistance you need.

We typically respond within 24–48 business hours, Monday through Friday.


Customer Support

Our team can help you with:

  • Order Status & Tracking

  • Shipping & Delivery Updates

  • Return & Refund Requests

  • Product Information

  • Size and Fit Guidance

  • Payment Inquiries

  • Damaged or Incorrect Items

  • General Shopping Questions

For order-related questions, please provide your order number and the email address used at checkout to help us find your purchase quickly.


Business Information

PETAL IN LACE

5020 Cleveland Rd, Apt 222 Jacksonville, FL 32209 United States

Business Correspondence Only – Not a Return Address

Please note that this address is intended for business correspondence and is not our return facility.

If you need to return an item, contact our Customer Support Team first. We’ll send you the appropriate return instructions and the correct return address once your request has been approved.


Customer Service Hours

Monday – Friday 9:00 AM – 6:00 PM EST

Saturday – Sunday Closed

Messages received outside our regular business hours will be answered on the next available business day.


Before Contacting Us

To help us handle your inquiry more efficiently, please include:

  • Full Name

  • Email Address

  • Order Number, if applicable

  • Details about your question or concern

If your order arrives damaged, defective, or incorrect, please attach clear photos of the item, its packaging, and the shipping label so our team can review the issue.


Thank You

Thank you for being part of PETAL IN LACE.

We appreciate the trust you place in us and want you to feel supported throughout your shopping journey. From choosing a style you love to getting help when you need it, we’re committed to providing friendly, reliable service.

🪻 PETAL IN LACE — Beautiful details. Effortless style.